Orders
From your store and every marketplace you sell on. Keyed, picked, packed, chased.
We build the backend. You run the business.
Human + AI operations for Shopify brands.
Book a free ops auditOne 30-minute call. We map what is eating your week. No deck, no pitch.
- 10+ years running e-commerce operations
- You talk to the people doing the work
- Working with brands in Australia and New Zealand
- Shopify, marketplaces, support desks, catalogues
The jobs eating your week.
Four kinds of work that land on a founder once the orders pick up. We take them off you one at a time.
Support
Where is my order, again, with a different name on it.
Store and catalogue
Products, images, descriptions, collections. The website that is never quite finished.
Admin
The spreadsheet, the supplier email, the invoice, the reconciliation.
How we work
Audit first. Then the work itself. Then a layer that answers the repeat questions.
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Audit
We sit inside your backend and map every job: what it costs you, and which can leave first. The audit is free.
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Retainer
Lyndon builds the flows. Maria runs the desk. We move one job at a time, and each one stays moved.
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AI support layer
Repeat questions answered by a system that knows your orders, with a person behind it.
The kind of work
A manufacturer
Selling through its own store and retail marketplaces. Orders handled across every channel, the support inbox answered every day.
A retailer
Inherited a copied catalogue. Every product rebuilt with names, descriptions, images, tags and search copy.
A travel agency
A full-time operations seat. Bookings, admin and client correspondence handled by a person who knows the business.
Two people.
No account managers.
Lyndon Vegerano
Automation, Shopify builds, websites
Over ten years in e-commerce operations. Now he builds the automation behind them: order flows across marketplaces, support systems, stores and catalogues.
Maria Vegerano
Operations, admin, customer work
Maria runs the human side: the day-to-day operations, the admin and the customer work that still needs a person.
Based in the Philippines. Working with brands in Australia and New Zealand.
Questions
Where are you based and what hours do you cover?
We are based in the Philippines and cover Australian and New Zealand business hours.
What tools do you work in?
The ones you already have. Most often that is Shopify, n8n, HubSpot, Klaviyo, Unleashed and Google Workspace.
What do you not do?
Paid ads, brand design and accounting. We stay in the backend: orders, support, store, admin.
How does pricing work?
The audit is free. A retainer is scoped to the jobs we take on and agreed before we start.
Do we have to change our stack?
No. We build on what you already run.
Tell us what your week looks like.
One call. We map the jobs and tell you which can leave first.
Book a free ops audit